In TDG SHOP, all products and services available on our website are offered by SHD DETAILING EUROPA, SL (CIF: B-44904993), with headquarters in Calle Río Júcar, 1, NOBO Building, Local A4, Alicante, Spain.

By making a purchase in our online store, you agree to the terms and conditions described here. We recommend that you read them carefully.

If you have any questions, you can write to us at info@tdgshop.es or call us at +34 634 448 321 during our regular hours.

General Conditions

1. Products

All items available on our website are brand new.

2. Prices

  • Prices are valid for all of Spain.
  • Shipping costs not included.
  • All purchases include an invoice.
  • For legal purposes, all sales are considered to have been made in Alicante, Spain.
  • The prices shown carry the VAT included.

Coupons and Discounts

Discount coupons allow you to obtain a full or partial reduction in the price of certain products or orders. It's important to keep in mind that:

  • They apply only about the products, not about the shipping costs.
  • They may be subject to restrictions, such as limited use or a specific expiration date.
  • If a coupon is not valid at the time of purchase, you will be notified before checkout.

3.1. Terms of Use

  • Each coupon has specific conditions, which will be indicated upon receipt.
  • Coupons are personal, non-transferable, and may not be resold or shared without authorization from TDG SHOP.
  • Only allowed one coupon per order and are not cumulative with other promotions.
  • They cannot be exchanged for cash or used on excluded products, such as polishers, dryers, specific machinery, kits, or PPF (protective film) material.

3.2. How to Redeem a Coupon

To use a discount coupon, follow these steps:

  1. Make sure you comply with the coupon conditions.
  2. Enter the code on the checkout screen before completing your purchase.
  3. Verify that the coupon has been correctly applied to the final amount.

If the coupon covers only part of the total, you will have to pay the difference. If the coupon value exceeds the total order, the difference It will not be refundable or cumulative for future purchases.

3.3. Error Messages

If you see an error message when trying to apply a coupon, it could be for several reasons:
✅ It has already been used in another purchase.
✅ It has expired.
✅ It has been entered incorrectly.
✅ Cannot be applied to selected products.

If the system indicates that the coupon is invalid, check that it meets all conditions and that it has not expired.

Recommendations for order delivery

Upon receiving your order, it's essential that you check the condition of the box and the products in the presence of the carrier. If you notice any damage, signs of leakage, or any other damage, we recommend that you refuse delivery and contact us immediately.

As a consumer, you have the right to:

  • Request the full refund of your purchase.
  • Ask for the full replacement of damaged products.

If you accept a package in poor condition, We will not be able to handle claims or assume liability. for the damages.

We appreciate your cooperation in ensuring that you receive your order in perfect condition.

4. Customs

Shipments to countries outside the European Union and to special areas (for example, the Canary Islands) may be subject to customs fees and import taxes. These charges are the customer's responsibility, as they are applied by the destination authorities and vary by country. For more information, please consult your customs office.

 

5. Shipping and delivery times

  • Peninsula: 24 hours (express transport).
  • Balearics: 48-72 hours.
  • Canary Islands, Ceuta and Melilla: 5-7 days.

Customers of Canary Islands, Ceuta and Melilla You can place your order without VAT. When you register with an address in these areas, prices will automatically be displayed without this tax.

Important considerations

  • Orders are prepared in 24 hours upon receipt (except weekends).
  • If you place your order before 4:00 p.m., will be shipped the same day (if the product is in stock and payment has been confirmed).
  • No deliveries are made on holidays, Saturdays or Sundays.
  • In the event of a stock shortage, your order will be shipped once all products are available.
  • The merchandise travels at the buyer's expense and risk. Any claims for damage during transport must be handled by the customer.
  • All packages include mandatory insurance that covers 4 €/kg in case of loss or breakage. If you require full-value insurance, please indicate this in the "comments" section when placing your order (cost: 4% of the declared value, minimum €2.50).

If you notice any damage to the package upon receipt, You must reflect this in the delivery noteWithout this notation, it will not be possible to file a claim for damages.

6. Payment methods

6.1 Bank transfer

After placing your order, you will receive account details for payment. Once payment (or proof of payment) is received, your order will be shipped. If payment is not made within 10 days, the order will be cancelled.

6.2 Credit or debit card

Payments processed through the secure system Redsys. We do not store your card details.

6.3 Cash on delivery

  • Cash payment to the carrier (checks and cards are not accepted).
  • Commission of the 4% (minimum €2.50) on the order value.
  • Available only in Spain and Portugal.
  • The delivery man you are not required to carry change.
  • If this is your first purchase, we reserve the right to cancel it to ensure customer safety.

7. Pick up in store

You can pick up your order at our physical store at: 📍 Calle Río Júcar, 1 (NOBO), local A4 (TDG), Alicante (CP: 03007)

  • Schedule: Monday to Friday, from 09:00 to 18:00.
  • There are no shipping costs.
  • Orders are not prepared in advance.
 

8. Cancellations

You can cancel your order and receive a refund if:

  • The cancellation is made before 5:00 p.m. on the same day.
  • The order still has not been sent.

If the order has already been shipped, you must receive it and then process the return (shipping costs are your responsibility). Once returned, its condition will be assessed and the corresponding amount will be refunded, less shipping costs.

To cancel an order, contact us at info@tdgshop.es or to +34 634 448 321.

9. Returns

You have 14 calendar days from receipt of the order to request a return.

  • Contact customer service before making the return: info@tdgshop.es.
  • The return must be sent postage paid (shipments with postage due are not accepted).
  • The refund will be issued after verifying that the product is in perfect condition.
  • If the product has manufacturing defects, the full amount will be refunded.
  • In case of errors in delivery or defective products due to transport, SHD DETAILING EUROPA, SL will assume the return costs (provided that it is reported within a period of 14 business days from the reception).

10. Warranty

All products have a minimum warranty of 2 years, in accordance with European regulations. To exercise your warranty rights:

  • Contact us at info@tdgshop.es or to +34 634 448 321.
  • Present the purchase invoice.
  • The guarantee does not cover damage due to improper use, impacts, improper handling or normal wear and tear.
  • If the product is defective, it will be offered repair, replacement, discount or refund depending on the case.

11. Contact

If you have any questions, please contact us:

📧 info@tdgshop.es

📞 +34 634 448 321
🕘 Schedule: Monday to Friday, from 09:00 to 18:00.

12. Legal notice

These terms and conditions are governed by Spanish law. For the resolution of any dispute, both parties submit to the courts and tribunals of the user's domicile.